It has been many years people trying to find ways to evaluate the effectiveness of IT or IS implemented in private or public institutions. However, the results is not final yet. Many difficulties block them in identifying the correct indications whether IT or IS projects has given absolute improvements or not. I am trying to research this topic, particularly in public sector. Any comments and participations are welcomed.
Information System’s Effectiveness
Why? How?
Government aka public sector, and its combination with private sectors, are considerable customers of IT/IS. In a country, especially advanced one, public sector could be the biggest customer, since its spending is huge and still growing.
Why is IS Effectiveness Interesting?
Have you ever think of the real benefit of IS in your company? Ever measure the effect of new super expensive IT just bought by your company?
The answer is probably not. We are just convinced (could be by anyone from company itself or from the IS company marketing team) that we need to buy a new set of high complicated technology to support our company process. That happens everywhere. We might buy a bit cheaper one to get the same benefit as we might get from the expensive one, but why we have to buy high-priced one?
We may believe that the benefit of IS doesn’t merely come from the use of it, but more also the indirect impact of it.
